kidpik basics FAQs - Frequently Asked Questions
GENERAL
WHAT IS KIDPIK BASICS?
It’s a pretty basic concept! kidpik basics enables parents to stock up on essential styles all year long. Offered in an array of seasonal and trend-right colors, combined with superior quality and fit.
The site is designed to shop and replenish your child’s wardrobe quickly and easily.
Looking for fashion? Let us style your child by completing our interactive STYLE PROFILE and let the fun begin.
DO I HAVE TO BE A KIDPIK MEMBER TO PURCHASE FROM KIDPIK BASICS?
No, our kidpik basic site is available for everyone to purchase.
CAN I ADD ITEMS FROM KIDPIK BASICS TO MY NEXT KIDPIK BOX ORDER?
Sorry, not at this time. Our basic orders and box orders are processed separately.
CAN I USE THE SAME LOG IN FOR KIDPIK BASICS AND KIDPIK BOX?
You can use the same log in credentials; however, the accounts are not linked with one another.
ORDERING
CAN I PLACE AN ORDER BY PHONE?
Of course! Our friendly customer service team will be happy to help. Please call us at (844) 4KIDPIK or (844) 454-3745.
CAN I MODIFY OR CANCEL AN ORDER?
Once an order is submitted, it can not be cancelled or modified as processing begins immediately.
HOW CAN I TRACK MY ORDER?
You will receive an email notification with tracking information once your order is processed and shipped.
You can also track your order by LOGGING IN at kidpik basics to track your order and view order history.
SHIPPING INFO
We currently ship to mailing addresses and Military Bases within the 48 Contiguous United States.
kidpik basics offer Free Standard Shipping when purchasing $50 or more in a single transaction (excluding tax). A $5 flat rate shipping fee will apply to orders totaling less than $50.
Items purchased from kidpik basics are not eligible for free returns.
Orders will be processed and shipped on the next business day pending credit authorization and address verification.
| Shipping Method | Delivery Time | Shipping Charge | Ship to PO Box & Military |
|---|---|---|---|
| Standard | 5-10 business days | Free * / $5 | Yes |
| Expedited | 3-5 business days | $10 | No |
| Rush | 2-3 business days | $15 | No |
* Qualify for free shipping by purchasing $50 or more in a single transaction
RETURN POLICY
WHAT IS KIDPIK BASICS RETURN POLICY?
If you are not completely satisfied with your items, please return any unworn merchandise within 21 days for a refund.
Returns will be refunded in the original form of payment.
Please allow up to 2 weeks for your refund to post on your account once we receive your return.
HOW DO I PROCESS A RETURN?
Contact CUSTOMER SERVICE for pre-paid return shipping label. Note, a $5.00 return fee will be deducted from your refund.
Alternatively, you can select your own shipping method and return to
kidpik basics returns10750 7th Street
Suite 102
Rancho Cucamonga, CA 91730
We advise using a trackable mail service; we are not responsible for returns we do not receive.
EXCHANGES
Orders placed on kidpik basics are not eligible for exchanges. Simply return the items that did not meet your satisfaction, and place a new order for the items you’d like to exchange.
Please view our Return Policy to be informed.