kidpik FAQs - Frequently Asked Questions

GENERAL

What is kidpik?

Kidpik is a personal styling service that delivers head-to-toe kids fashion looks created just for your child directly to your door! They’ll receive 3 head-to-toe outfits (including shoes) packaged as a special gift. Try on in the comfort of your home for 7 days.

Delivery, returns, and exchanges are easy and free!

How does it work?

1. Take the Quiz:

We can’t wait to get to know your child! Tell us all your style, color, print, and fit preferences that make your child’s style unique with our quick 3-minute style quiz!

2. Get Their Personalized Box:

Our seasoned stylists will select outfits for your kids based on their style preferences. Receive your personalized clothing box within two weeks.

3. Try On The Outfits At Home:

You have a week to try on the outfits. Get 30% off when you keep all items in ANY of your subscription boxes! The average box is $98 after your discount; the total cost varies based on the items included.

4. Free Returns and Exchanges:

It’s easy to return! Simply pack any item(s) you want to return, exchange, or donate in our enclosed prepaid bag, and drop at any USPS mailbox.

How much does an average kidpik cost?

The average price of a box is $98 with the 30% discount for keeping all of the items. Since $98 is an average, depending on the items in the box, the average price could go up or down.

What does First Box 100% Commitment Free Mean?

At kidpik we’re confident that you’re going to love the outfits our stylists choose for your kid.

However, if you’re not satisfied and are returning the entire box, simply email us at [email protected] and we’ll refund the stylist fee as soon as the items are received at our fulfillment center. Please note, styling fees can only be waived on your first box and you must receive a second box.

Ready to get started?

Great! We can’t wait to style your child. Get started with our fun interactive style quiz.

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STYLE

What’s included in each kidpik fashion box?

Each pik contains a custom-styled collection of outfits, consisting of 7 pieces of premium fashion. We offer an assortment of tops, bottoms, dresses, shoes and accessories.

What brands can I expect to receive?

We design and produce all our own apparel, shoes and accessories under our kidpik brand with your child in mind every step of the way. This provides us the ability to deliver your well-coordinated pik at a great value and ensures consistency in quality and fit.

Can I choose my selection?

No need to! We take all the guesswork out of shopping. Our seasoned stylists will carefully curate your child’s pik based on their individual preferences and style.

Can I update my style profile and size?

Certainly! Simply update sizing information and style preferences by logging into your account.

Can I sign up more than one child?

Absolutely! Once you create an account you’ll be able to register as many children as you’d like to the same account.

Each child will receive their own personalized piks based on their unique style profile.

What are the size ranges in a kidpik box?

The kidpik collection ranges between sizes 2T - 16. Our shoes are available in sizes 7 toddler – 6 youth. Not sure what size to choose? Click here to view our size charts?

What is kidpik shop?

kidpik shop enables you to stock up on wardrobe essentials and fashion styles all year long. We offer an array of seasonal and trend-right colors, combined with superior quality and fit, at awesome prices that you can purchase individually, whether you have a subscription or not! Please see separate FAQ for kidpik shop

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BILLING

Are there any Styling Fees?

It’s free to join kidpik and there are no monthly membership fees. Our expert stylists work hard to personalize your child’s fashion box making sure it’s as perfect and unique as they are.

A $20 styling fee will be charged before we begin styling each pik. Don’t worry; the fee will be credited toward any items you decide to keep. The styling fee can only be applied to the current order. It doesn’t carry over to your next pik, is not refunded, and can’t be used for another subscription. A $1 temporary authorization is issued at time of sign-up to validate your card. This amount will not be charged to your account and is typically released within the same day (depending on your bank’s policy).

When will I get charged?

Once your pik is delivered, you have 7 days to decide which items you want to keep or return. Complete the checkout process within 7 days of delivery by logging into your account to finalize the payment.

If we do not hear from you within 7 days of delivery, we trust that you love everything and will automatically charge your payment method for keeping the entire pik with the 30% discount.

A $20 styling fee will be charged before we begin styling each pik. The fee will be credited toward any items you decide to keep.

Do I need to checkout?

Yes, please. Within 7 days of delivery, complete the checkout process by logging into your account and selecting the items you wish to keep, return, or exchange.

Checkout is not required if you decide to keep the entire box, your credit card will automatically be charged after 7 days.

What if I need more time to checkout?

You can extend your checkout by logging into your account once your pik is delivered. Click on the Orders tab and select "Extend Checkout".

Will I be charged if I return everything in my kidpik?

If you checkout and return the items within the date provided, you will not be charged for the returned items. However, the $20 styling fee will not be refunded.

What payment methods does kidpik accept?

We currently accept credit & debit cards from US issuing banks such as Visa, MasterCard, American Express and Discover. We also accept PayPal with a valid US billing address. Please note, we currently do not accept pre-paid, payroll or healthcare cards.

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SCHEDULE

How often will I receive a pik?

kidpik offers 3 frequency options:
- 1 pik every 12 weeks
- 1 pik every 6 weeks
- 1 pik every 4 weeks

When will my first pik ship?

Once your subscription is activated our stylists will get started on their first pik right away. New subscriptions can take up to 2 weeks to be styled and shipped. When the first box is ready you’ll receive an email with tracking information.

Your next pik will follow the frequency you chose when you signed up. You can change your frequency at any time by logging into your account.

Can I change my frequency?

Your piks will follow the frequency chosen at sign up, but you can certainly change at any time.

Simply log into your account and click ’Delivery Frequency’, where you can adjust to your desired frequency.

Can I pause my membership?

Yes! You may pause or cancel your child's account at any time. Simply log in and choose the "Delivery Frequency" option.

Click the "Additional Options" link to "Skip" your next scheduled shipment, "Pause" your deliveries for 30-90 days, or "Adjust" your frequency schedule.

In the event our stylists are in the process of curating a fashion box, your account update will be reflected in the following shipment.

You may also pause or cancel your account by emailing customer experience at [email protected]. We are available 10AM – 6PM EST, Monday through Friday, excluding holidays.

Can I cancel my membership?

If you prefer to stop receiving kidpik fashion boxes, please email [email protected].

Canceling your account does not provide you a refund for any previous boxes, nor does it stop a pending charge.

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SHIPPING

Are there any shipping fees?

No. Shipping is always on us! kidpik offers free shipping and includes a free return bag in every pik.

Do you ship internationally?

kidpik is currently only available within the 48 Contiguous United States and Military addresses. At this time we don’t ship to Alaska and Hawaii.

What method of shipping does kidpik use?

kidpik uses FedEx SmartPost; with SmartPost packages are typically delivered by FedEx. However, sometimes they are transferred to USPS for final delivery.

Delivery typically occurs between 5-10 business days after your receive a shipping confirmation email.

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RETURNS

How do returns work?

Once you receive your kidpik, you have 7 days to decide which items you would like to keep or return. A free return bag is provided in each shipment to send back any item(s) you wish to return, within the 7 day time period. Returned items must be unworn and sent back in their original condition. A portion of your refund may be deducted for items that are not returned in new and salable condition. We are not responsible for returns we do not receive.

Complete the checkout process by logging into your account and selecting the items you wish to keep or return. You will only be charged for the items you choose to keep.

If we do not hear from you within 7 days of delivery, we trust that you love everything in your pik and will charge your payment method for the full box amount with the 30% discount applied.

What is your return & exchange policy after 7 days?

We cannot accept returns or exchanges postmarked after 7 days. Any items received after this time will be shipped back to you.

Should you need additional time, please contact Customer Service at [email protected].

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EXCHANGES

Can I exchange for a different size?

Of course! We understand that some items may not fit to your satisfaction. During the checkout process, please indicate your preferred size to start the exchange process.

Exchanges will be processed once the item(s) are paid for during checkout.

Within 7 days of receiving your pik, use the free return/exchange bag included in each shipment to send back any new condition, unworn item(s) that do not fit.

In the event you need to make an exchange, we encourage you to update your child’s style profile with their current sizing information so their next pik will be a perfect fit.

Note: we can only exchange sizes once per item and order.

A portion of your refund may be deducted for items that are not returned in new and salable condition.

Can I exchange for a different item?

Unfortunately, we cannot exchange items for a different color or style. Simply return any unworn items within 7 days and your payment method will not be charged for any returned items. You can choose to purchase additional items on shop.kidpik.com.

Will I still receive the 30% discount If I exchanged an item for a different size?

Yes. If you keep the entire pik you will receive the 30% off discount.

What if the size I need isn’t available?

If the size you need isn’t available during checkout email us at [email protected].

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DONATIONS

Want to make the world a better place?

Share your style & your heart with a child in need. Choose ‘donate’ as an option at checkout for any pieces that your child may not need or simply would like to give. kidpik will match your donated gift and we will deliver your generous donation (x2!) to a child less fortunate. You will still receive 30% off for keeping the entire box!

Place the item(s) they wishes to donate inside the prepaid return bag and drop in any USPS box.

kidpik is here to help your child share their style & heart, and impact the life of another.

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REWARDS

How does koins marketplace work?

From your account page, click on the KOINS button, then you can browse the selection and redeem koins you've earned for FREE apparel to be included in your child's next box.

Can I redeem koins for boys apparel?

koin marketplace for boys will be available soon, however, you will continue to earn koins until then.

How long do I have to make or change my selection?

You'll have until your child's next order is processing for shipment to freely add, change, or remove items from your rewards cart!

How many koins do I get for keeping 3 boxes?

For every 3rd box you keep you’ll receive an additional 150 koins, that’s 300 koins total on the 3rd box!

What size will my rewards apparel come in?

Your rewards marketplace will only display items available in the size selected in the style profile. Items sent are based on that sizing.

Can I return items redeemed with koins?

Merchandise you have redeemed via koins cannot be returned, exchanged, or refunded.

Can I submit reviews and earn koins for previously purchased boxes?

koins can only be earned from 10/2/2020 forward.

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REFER A FRIEND

What is the kidpik Referral Program?

Share kidpik with a friend and you will get $30 as soon as they join, your friend will receive a $30 discount on their first box when they keep everything. It’s a win-win!

Who can join the kidpik Referral Program?

We love when our customers share their love of kidpik with friends. Registered members can refer as many friends as they like!

How do I invite my friends to kidpik?

It’s fun and easy to share kidpik with your friends. You can share your own personal unique link via email, Facebook or Twitter. Click here for your unique link and start sharing today.

When do I get my Referral Credit?

For every new member who joins kidpik via your invite link or share, you'll immediatly receive a $30 credit deposited into to your kidpik account.

My friend sent me a referral link, how do I redeem it?

Click on the referral link shared with you by your friend to create your child’s new subscription. Once your new subscription has been created, you will be automatically get a $30 discount on your first box when you keep everything!

How do I keep track of my credit?

Log in to your kidpik account to see your current available credit. You can also view your outstanding invites and send your friends reminders to join.

If I make a social post from kidpik, who can see it?

When you post to social media sites via kidpik, your posts will be published according to any preferences and/or permissions you have set on those sites.

Is there a limit to how much credit I can earn?

Due to U.S. Tax regulations, Members can earn up to $599 in referral credit during each calendar year. Members who reach their referral credit limit will be able continue to sharing kidpik with their friends by giving them the current promotion found on the referral page. Members will start earning credit again on January 1st of the next calendar year for any new friends who sign up using their personal link on that day or later.

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