kidpik FAQs - Frequently Asked Questions

GENERAL

What is kidpik?

kidpik offers a uniquely designed, limited edition, outfit driven fashion collection of premium apparel, shoes and accessories for girls sized 4-16.

kidpik combines the luxury of personal styling with the convenience of home shopping; designed exclusively for the girls in your life and tailored to your budget.

How does it work? Easy as 1, 2, 3

1. Take our fun style quiz to help us customize your girl’s look

It takes just a few minutes to complete her style profile. It’s fun to take the interactive quiz together with your girl, let her define her individual unique style.

2. Get her custom styled fashion box

Receive a box filled with fashion customized for your girl.

3. pik what she loves

In the comfort of your home, decide what you would like to keep or return during checkout. Send the rest back free of charge. Use the free return envelope included in each kidpik to send back any unworn item within 7 days of delivery. Keep the entire box and receive 30% off.

How much does an average kidpik cost?

The average price of a box is $95.00 with the 30 percent discount for keeping all of the items. Since $95.00 is an average, depending on the items in the box, the average price could go up or down.

You do not need to keep all the items, however, if you do not, the 30 percent keep all discount will not be applicable.

There are no membership, styling or shipping fees and it’s commitment free.

Ready to get started?

Great! We can’t wait to style your girl. Get started with her fun interactive personalized style quiz.

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STYLE

What’s included in each fashion kidpik?

Each pik contains a custom-styled fashionable collection of outfits including 7 premium choices. We offer a selection of tops, bottoms, dresses, shoes and accessories.

What brands can I expect to receive?

We design and produce all of our own apparel, shoes and accessories under our kidpik brand with your girl in mind every step of the way. This provides us the ability to deliver your well-coordinated pik at a great value and ensures consistency in quality and fit.

Can I choose my selection?

No need to! We take all of the guesswork out of shopping. Our stylist will carefully curate your girl’s kidpik based on her individual preference and style.

Can I update my style profile and size?

Certainly! Simply update her size and style preferences by logging into your account.

Can I sign up more than one girl?

Absolutely! You can add as many girls as you’d like to the same account. Once you create an account you’ll be able to register as many girls as you’d like.

Each girl will receive her own personalized piks based on her unique style profile.

What are the size ranges in a kidpik box?

The kidpik fashion box ranges between sizes 4-16. Our shoes are available in sizes 9 toddler – 6 youth. Not sure what size to choose? Click here to view our size charts?

What is kidpik shop?

kidpik shop enables you to stock up on essential and fashion styles all year long. We offer an array of seasonal and trend-right colors, combined with superior quality and fit, at awesome prices that you can purchase individually.

Please see separate FAQ for kidpik shop

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BILLING

When will I get charged?

Once your pik is received, you have 7 days to decide which items you want to keep or return. Complete the checkout process within 7 days of delivery by logging into your account to finalize the payment.

If we do not hear from you within 7 days of delivery, we trust that you love everything and will automatically charge your payment method for keeping the entire pik with the 30% discount.

Why did I get charged $20?

A $20 temporary authorization is issued at time of sign-up and before each subsequent box ships to validate your card. This amount will not be charged to your account and is typically released within the same day (depending on your banks' policy).

Do I need to checkout?

Yes, please. Within 7 days of delivery, complete the checkout process by logging into your account and selecting the items you wish to keep, return, or exchange.

Checkout is not required if you decide to keep the entire box, your credit card will automatically be charged after 7 days.

What if I need more time to checkout?

You can extend your checkout by logging into your account once your pik is delivered. Click on the Orders tab and select "Extend Checkout"

Will I be charged if I return everything in my kidpik?

No. You will not be charged if you checkout within 7 days and return by the date provided.

What payment methods does kidpik accept?

We currently accept credit & debit cards from US issuing banks such as Visa, MasterCard, American Express and Discover. We also accept PayPal with a valid US billing address. Please note, we currently do not accept pre-paid, payroll or healthcare cards.

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SCHEDULE

How often will I receive a pik?

kidpik offers 3 frequency options:
- 1 pik every 12 weeks
- 1 pik every 6 weeks
- 1 pik every 4 weeks

When will my first kidpik ship?

Once your subscription is activated our stylists will get started on her first pik right away. New subscriptions can take up to 3 weeks to be styled and shipped. When her first box is ready you’ll receive an email with tracking information.

Your next pik will follow the frequency you chose when you signed up. You can change your frequency at any time by logging into your account.

Can I change my frequency?

Certainly! You can change your frequency option at any time. Simply log into your account and choose the "Billing/Shipping/Frequency" option where you can adjust your current frequency.

Can I pause or cancel my membership?

Yes, of course. You may pause or cancel your girl's account at any time. Simply log in and choose the "Billing/Shipping/Frequency" option.

Choose the "Additional Options" link to "Skip" your next scheduled shipment, "Pause" your deliveries for 30-90 days, or "Adjust" your frequency schedule.

In the event our stylists are in the process of curating a fashion box, your updated option will reflect on the following shipment.

If you prefer to stop receiving kidpik fashion boxes, click on the "Cancel My Subscription" link to cancel your account.

Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge.

You may also pause or cancel your account by emailing customer service at [email protected]. We are available 9AM – 6PM EST, Monday through Friday, excluding holidays.

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SHIPPING

Are there any shipping fees?

No. Shipping is always on us! kidpik offers free shipping and a free return label per pik.

Do you ship internationally?

Sorry, kidpik is currently only available within the 48 Contiguous United States and Military addresses. At this time we don’t ship to Alaska and Hawaii.

What method of shipping does kidpik use?

kidpik uses FedEx SmartPost shipping before they’re handed off to U.S. Postal Service for final delivery. This means you’ll receive your kidpik box together with your regular mail.

Delivery typically occurs between 5-10 business days.

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RETURNS

How do returns work?

Once you receive your kidpik, you have 7 days to decide which items you would like to keep or return. Use your free return envelope included in each shipment to send back any unworn item(s), in their original condition, within the 7 day time period.

Complete the checkout process by logging into your account and select the items you wish to keep or return. You will only be charged for the items you choose to keep.

If we do not hear from you within 7 days of delivery, we trust that you love everything in your pik and will charge your payment method for the full box amount with the 30% discount applied.

What is your return & exchange policy after 7 days?

We cannot accept returns or exchanges postmarked after 7 days. Any items received after this time will be shipped back.

Should you need additional time, please contact Customer Service within the 7 days.

What if I don’t like the entire pik?

We're sorry we missed the mark on your pik and hope we'll do a better job next time. No charges will be made if checkout is completed to indicate all items are being returned and postmarked by the date provided.

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HOLIDAY RETURNS

As the holiday season approaches, kidpik has extended our returns/exchange policy so that you can give the gift of fashion to an important girl in your life.

Subscription box orders that are delivered between November 22, 2019 and December 31, 2019 will be eligible to be exchanged or returned for a refund through Monday, January 6, 2020.

Checkout still needs to be completed within 7 days of delivery. However, returns will be accepted if your return bag is postmarked no later than January 6, 2020.

Please contact Customer Service at [email protected] for assistance with exchanges during this extension period. To complete a return for refund during this period, simply drop your returns bag off with your local post office. It is recommended that you have the post office provide you with a receipt for your return. Once we receive and process your return, a refund will be issued to your original form of payment.

For any questions or concerns regarding your holiday needs, please contact us at [email protected] including in the subject "Holiday Returns/Exchanges".

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EXCHANGES

Can I exchange for a different size?

Of course! We understand that some items may not fit to your satisfaction. During the checkout process, please indicate your preferred size.

Exchanges will be processed once the item(s) are paid for during checkout.

Within 7 days of receiving your pik, use the free return/exchange envelope included in each shipment to send back any new condition, unworn item(s) that do not fit.

We encourage you to update your girl’s style profile with the updated sizing information so her next pik will be a perfect fit.

Note: we can only swap sizes once per item and order.

Can I exchange for a different item?

Unfortunately we cannot exchange for a different style. Simply return any unworn items within 7 days and your payment method will not be charged.

Will I still receive the 30% discount If I exchanged an item for a different size?

Yes. If you keep the entire kidpik you will receive the 30% off discount.

What if the size I need isn’t available?

If the size you need isn’t available during checkout email us at [email protected].

Will I still receive the 30% discount If I exchanged an item for a different size?

Yes. If you keep the entire kidpik you will receive the 30% off discount.

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DONATIONS

Want to make the world a better place?

Share your style & your heart with a girl in need. Choose ‘donate’ as an option at checkout for any pieces that your girl may not need or simply would like to give. kidpik will match your donated gift and we will deliver your generous donation (x2!) to a girl less fortunate. You will still receive 30% off for keeping the entire box!

Place the item(s) she wishes to donate inside the prepaid return envelope and drop in any USPS box.

kidpik is here to help your girl share her style & heart, and impact the life of another.

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REFERRALS

What is the kidpik Referral Program?

Share kidpik with a friend and you and your friend will receive $20. It’s a win-win!

Who can join the kidpik Referral Program?

We love when our customers share their experience with friends. Registered members can share with as many friends as they like.

How do I invite my friends to kidpik?

It’s fun and easy to share kidpik with your friends. You can share your own personal unique link via email, Facebook or Twitter. Click here for your unique link and start sharing today.

When do I get my Referral Credit?

For every new member who joins kidpik via your invite or share and makes a $40 purchase, you'll automatically receive a $20 credit deposited into to your kidpik account. The credit will be applied toward your next kidpik box. We'll email you as soon as you earn a credit.

My friend gave me a friend credit, how do I redeem it?

Click on the referral link shared with you by your friend to create your girl’s new subscription. Once your new subscription has been created, the friend credit code will automatically be applied to your account. To redeem, simply make a purchase of more than the minimum required amount upon receiving your girl’s first box.

How do I keep track of my credit?

Log in to your kidpik account to see your current available credit. You can also view all of your outstanding invites and send them reminders to join.

If I make a social post from kidpik, who can see it?

When you post to social media sites via kidpik, your posts will be treated according to any preferences and/or permissions you may have set on those sites.

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