kidpik FAQs - Frequently Asked Questions
What is kidpik?
kidpik offers a uniquely designed, limited edition, outfit driven fashion collection of premium apparel, shoes and accessories for girls sized 4-16.
kidpik combines the luxury of personal styling with the convenience of home shopping; designed exclusively for the girls in your life and tailored to your budget.
How does it work? Easy as 1, 2, 3
1. Take our fun style quiz to help us customize your girl’s look
It takes just a few minutes to complete her style preference. It’s fun to take the interactive quiz together with your girl, let her define her individual unique style.
2. Get her custom styled fashion box
Receive a box filled with fashion customized for your girl.
3. pik what she loves
In the comfort of your home, decide what you would like to keep or return. Send the rest back free of charge. Use the free return envelope included in each kidpik to send back any unworn item within 7 days of delivery. Keep the entire box and receive 30% off.
Select your frequency
- 1 pik every 12 weeks
- 1 pik every 6 weeks
- 1 pik every 4 weeks
kidpik is commitment free and you can pause, cancel or change frequency at any time.
How much does an average kidpik cost?
Inside each fashion kidpik you will discover 7 high quality fashion choices of apparel, shoes and accessories. The average cost per item is $13.50 after applying your 30% discount if you keep the entire pik. You will only be charged for the items you choose to keep. There are no membership, styling or shipping fees and it’s commitment free.
Ready to get started?
Great! We can’t wait to style your girl. Get started with her fun interactive personalized style quiz.
What’s included in each fashion kidpik?
Each pik contains a custom-styled fashionable collection of outfits including 7 premium quality choices. We offer a selection of tops, bottoms, dresses, shoes and accessories.
What brands can I expect to receive?
We design and produce all of our own apparel, shoes and accessories under our own kidpik brand with your girl in mind every step of the way. This provides us the ability to deliver your pik well-coordinated at a great value and ensures consistency in quality and fit.
Can I choose my selection?
No need to! We take all of the guesswork out of shopping. Our stylist will carefully curate your girl’s kidpik based on her individual preference and style.
Can I update my style profile and size?
Certainly! Simply update her size and style preferences by logging into your account.
Can I sign up more than one girl?
Absolutely! You can add as many girls as you’d like to the same account. Once you create an account you’ll be able to register as many girls as you’d like.
Each girl will receive her own personalized piks based on her unique style profile.
What are the size ranges in a kidpik box?
The kidpik fashion box ranges between sizes 4-16. Not sure what size to choose? Click here to view our size charts?
What is kidpik basics?
kidpikbasics.com enables you to stock up on essential styles all year long. We offer an array of seasonal and trend-right colors, combined with superior quality and fit, at awesome prices that you can purchase individually.
Please see separate FAQ for kidpik basics
When will I get charged?
You will only be charged after you decide what you’d like to keep. Once your pik is received, you have 7 days to decide which items you want to keep or return. Complete the checkout process within 7 days by logging into your account to finalize the payment.
If we do not hear from you within 7 days of delivery, we trust that you love everything and will automatically charge your payment method for the full pik amount with your 30% discount applied.
A $20 temporary authorization is issued at time of sign-up and before each subsequent box ships to validate your card. This amount will not be charged to your account and is typically released within the same day (depending on your banks' policy).
Do I need to checkout?
Yes, please. Within 7 days of delivery, complete the checkout process by logging into your account and selecting the items you wish to keep or return.
Checkout is not required if you decide to keep the entire box, your credit card will automatically be charged after 7 days.
Will I be charged if I return everything in my kidpik?
No. You will not be charged if you checkout within 7 days.
What payment methods does kidpik accept?
We currently accept credit & debit cards from US issuing banks such as Visa, MasterCard, American Express and Discover. We also accept PayPal with a valid US billing address. Please note, we currently do not accept pre-paid, payroll or healthcare cards.
How often will I receive a pik?
kidpik offers 3 frequency options:
- 1 pik every 12 weeks
- 1 pik every 6 weeks
- 1 pik every 4 weeks
Can I change my frequency of kidpiks?
Certainly! You can change your frequency option at any time. Simply log into your account and choose any of the frequency options.
Can I pause or cancel my membership?
Yes, of course. You may pause or cancel your girl's account at any time. Simply log in and choose the "Manage Subscription" option where you can adjust your current frequency, edit billing and shipping information. Choose the "Additional Options" link to "Skip" your next scheduled shipment, "Pause" your deliveries for 30-90 days, or you "Adjust" your frequency schedule.
(In the event our stylists are in the process of curating a fashion box, your updated option will reflect on the following shipment)
If you prefer to stop receiving kidpik fashion boxes, click on the "Cancel My Subscription" link to cancel your account.
Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge.
You may also pause or cancel your account by emailing customer service at [email protected]. We are available 9AM – 5PM EST, Monday through Friday, excluding holidays.
When will my first kidpik ship?
When you sign up you will receive an email from us with the date you can expect your pik to arrive (typically within 3 weeks).
Your next pik will follow the frequency you chose when you signed up. You can change your frequency at any time by logging into your account.
Are there any shipping fees?
No. Shipping is always on us! kidpik offers free shipping and free returns.
Do you ship internationally?
Sorry, kidpik is currently only available within the 48 Contiguous United States and Military addresses. Sorry, at this time we don’t ship to Alaska and Hawaii.
What method of shipping does kidpik use?
kidpik uses FedEx SmartPost shipping before they’re handed off to U.S. Postal Service for final delivery. This means you’ll receive your kidpik box together with your regular mail.
How do returns work?
Once you receive your kidpik, you have 7 days to decide which items you would like to keep or return. Use your free return envelope included in each shipment to send back any new condition, unworn item(s) within the 7 day time period.
Complete the checkout process by logging into your account and select the items you wish to keep or return. You will only be charged for the items you choose to keep.
If we do not hear from you within 7 days of delivery, we trust that you love everything in your pik and will charge your payment method for the full box amount with the 30% discount applied.
What is your return & exchange policy after 7 days?
We cannot accept returns or exchanges postmarked after 7 days. Any items received after this time will be shipped back. A $10 processing and shipping charge will apply.
Should you need additional time, please contact Customer Service within the 7 days.
What if I don’t like the entire pik?
You will not be charged. We’re sorry we missed the mark on your pik and hope we’ll do a better job next time. Checkout still needs to be completed, the information you provide will help us enhance your next pik.
As the holiday season approaches, kidpik has extended our returns/exchange policy so that you can give the gift of fashion to the important girl in your life.
Subscription box orders that are delivered between November 25, 2018 and December 24, 2018 will be eligible to be exchanged or returned for a refund through Friday, January 4, 2019.
Checkout still needs to be completed within 7 days of delivery. However, returns will be accepted as long as your returns bag is postmarked no later than January 4, 2019.
Please contact Customer Service at [email protected] for assistance with exchanges during this extension period. To complete a return for refund during this period, simply drop your returns bag off with your local post office. It is recommended that you have the post office provide you with a receipt for your return. Once we receive and process your return, a refund will be issued to your original form of payment.
For any questions or concerns regarding your holiday needs, please contact us at [email protected] including in the subject "Holiday Returns/Exchanges".
Can I exchange for a different size?
Of course! We understand that some items may not fit to your satisfaction. During the checkout process, indicate the reason for your exchange along with your preferred size and we will make every effort to accommodate you.
Within 7 days of receiving your pik, use the free return/exchange envelope included in each shipment to send back any new condition, unworn item(s) that do not fit.
Exchanges will be processed once the item(s) are paid for during checkout and the return envelope is postmarked within 7 days of delivery.
Please allow 2-3 weeks for processing. We encourage you to update your girl’s style profile with the updated sizing information so her next pik will be a perfect fit.
Note: we can only swap sizes once per item and order.
Can I exchange for a different item?
Unfortunately we cannot exchange for a different style. Simply return any unworn items within 7 days and your payment method will not be charged.
Will I still receive the 30% discount If I exchanged an item for a different size?
Yes. If you keep the entire kidpik you will receive the 30% off discount.
Want to make the world a better place?
We came up with a plan for your girl to help a girl in need.
Complete checkout by paying for the entire box and receive a 30% discount. Select the items you wish to donate, and return the unworn merchandise in the enclosed free return envelope (included in your box).
kidpik will facilitate your donation through our partnership with Good + Foundation*.
* GOOD+ Foundation™ partners with a national network of leading programs to break the cycle of family poverty through the power of donated goods and services.
What is the kidpik Referral Program?
Share kidpik with a friend and you and your friend will receive $20. It’s a win-win!
Who can join the kidpik Referral Program?
We love when our customers share their experience with friends. Registered members can share with as many friends as they like.
How do I invite my friends to kidpik?
It’s fun and easy to share kidpik with your friends. You can share your own personal unique link via email, Facebook or Twitter. Click here for your unique link and start sharing today.
When do I get my Referral Credit?
For every new member who joins kidpik via your invite or share and makes a $40 purchase, you'll automatically receive a $20 credit deposited into to your kidpik account. The credit will be applied toward your next kidpik box. We'll email you as soon as you earn a credit.
My friend gave me a friend credit, how do I redeem it?
Click on the referral link shared with you by your friend to create your girl’s new subscription. Once your new subscription has been created, the friend credit code will automatically be applied to your account. To redeem, simply make a purchase of more than the minimum required amount upon receiving your girl’s first box.
How do I keep track of my credit?
Log in to your kidpik account to see your current available credit. You' can also view all of your outstanding invites and send them reminders to join.
If I make a social post from kidpik, who can see it?
When you post to social media sites via kidpik, your posts will be treated according to any preferences and/or permissions you may have set on those sites.