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GENERAL

What is kidpik?

kidpik offers a uniquely designed, limited edition, outfit driven fashion collection of premium apparel, shoes and accessories for girls sizes 4-14.

kidpik combines the luxury of personal styling with the convenience of home shopping; designed exclusively for the girls in your life and tailored to your budget.

How does it work? Easy as 1, 2, 3

1. Take our fun style quiz to help us customize your girl’s look

It takes just a few minutes to complete her style preference. It’s fun to take the interactive quiz together with your girl, let her define her individual unique style.

2. Get her custom styled fashion box

Receive a box filled with fashion customized for your girl.

3. Pik what she loves

Send the rest back free of charge. Keep the entire box and receive 30% off. In the comfort of your home, decide what you would like to keep or return. Use the free return envelope included in each kidpik to send back any unworn item within 7 days of delivery.

Select your frequency

- One pik per season (4 per year)
- Two piks per season (8 per year)
- One pik per month (12 per year)
- One pik (one time) 

kidpik is commitment free and you can pause, cancel or change frequency at any time.

How much does an average kidpik cost?

Inside each fashion kidpik you will discover 7 high quality fashion choices of apparel, shoes and accessories. The average cost per box is $85 ($12.50 per item) including a 30% discount if you keep the entire pik. You will only be charged for the items you choose to keep. There are no membership, styling or shipping fees and it’s commitment free.

Ready to get started?

Great! We can’t wait to style your girl. Get started with her fun interactive personalized style quiz.

STYLE

What’s included in each fashion kidpik?

Each pik contains a custom-styled fashionable collection of outfits including 7 premium quality choices. We offer a selection of tops, bottoms, dresses, shoes and accessories.

What brands can I expect to receive?

We design and produce all of our own apparel, shoes and accessories under our own kidpik brand with your girl in mind every step of the way. This provides us the ability to deliver your pik well-coordinated at a great value and ensures consistency in quality and fit.

Can I choose my selection?

No need to! We take all of the guesswork out of shopping. Our stylist will carefully curate your girl’s kidpik based on her individual preference and style.

Can I update my style profile and size?

Certainly! Simply update her size and style preferences by logging into your account.

Can I sign up more than one girl?

Absolutely! You can add as many girls as you’d like to the same account. Once you create anaccount you’ll be able to register as many girls as you’d like.

Each girl will receive her own personalized piks based on her unique style profile.

What is kidpik basics?

kidpikbasics.com enables you to stock up on essential styles all year long. We offer an array of seasonal and trend-right colors, combined with superior quality and fit, at awesome prices that you can purchase individually.

Please see separate FAQ for kidpik basics

BILLING

When will I get charged?

You will only be charged after you decide what you’d like to keep. Once your pik is received, you have 7 days to decide which items you want to keep or return. Complete the checkout process within 7 days by logging into your account to finalize the payment.

If we do not hear from you within 7 days of delivery, we trust that you love everything and will automatically charge your payment method for the full pik amount with your 30% discount applied.

Do I need to checkout?

Yes, please. Within 7 days of delivery, complete the checkout process by logging into your account and selecting the items you wish to keep or return.

Checkout is not required if you decide to keep the entire box, your credit card will automatically be charged after 7 days.

Will I be charged if I return everything in my kidpik?

No. You will not be charged if you checkout within 7 days.

SCHEDULE

How often will I receive a pik?

kidpik offers 4 frequency options:
-One pik per season (4 per year)
-Two piks per season (8 per year)
-One pik per month (12 per year)
-One pik (one time)

When will my first box ship?

Remember, kidpik is commitment free and you can pause, cancel or change frequency at any time. Each kidpik is unique and your girl will not receive the same item twice.

Can I change my frequency of kidpiks?

Certainly! You can change your frequency option at any time. Simply log into your account and choose any of the frequency options.

Can I pause or cancel my membership?

Yes, it’s easy to pause or cancel your membership at any time by logging into your account

When will my first kidpik ship?

When you sign up you will receive an email from us with the date you can expect your pik to arrive (typically within 3 weeks).

Your next pik will follow the frequency you chose when you signed up. You can change your frequency at any time by logging into your account.

SHIPPING

Are there any shipping fees?

No. Shipping is always on us! kidpik offers free shipping and free returns.

Do you ship internationally?

Sorry, kidpik is currently only available within the 48 Contiguous United States and Military addresses. Sorry, at this time we don’t ship to Alaska and Hawaii.

What method of shipping does kidpik use?

kidpik uses FedEx SmartPost shipping before they’re handed off to U.S. Postal Service for final delivery. This means you’ll  receive your kidpik box together with your regular mail.

RETURNS

How do returns work?

Once you receive your kidpik, you have 7 days to decide which items you would like to keep or return. Use your free return envelope included in each shipment to send back any unworn item within the 7 day time period.

Complete the checkout process by logging into your account and select the items you wish to keep or return. You will only be charged for the items you choose to keep.

If we do not hear from you within 7 days of delivery, we trust that you love everything in your pik and will charge your payment method for the full box amount with the 30% discount applied.

What is your return & exchange policy after 7 days?

We cannot accept returns or exchanges postmarked after 7 days. Any items received after this time will be shipped back. A $10 processing and shipping charge will apply.

Should you need additional time, please contact Customer Service within the 7 days.

What if I don’t like the entire pik?

You will not be charged. We’re sorry we missed the mark on your pik and hope we’ll do a better job next time. Checkout still needs to be completed, the information you provide will help us enhance your next pik.

EXCHANGES

Can I exchange for a different size?

Of course! We understand that some items may not fit to your satisfaction. During the checkout process, indicate the reason for your exchange along with your preferred size and we will make every effort to accommodate you.

Within 7 days of receiving your pik, use the free return/exchange envelope included in each shipment to send back any unworn item(s) that doesn’t fit.

Exchanges will be processed once the item(s) are paid for during checkout and the return envelope is postmarked within 7 days of delivery.

Please allow 2-3 weeks for processing. We encourage you to update your girl’s style profile with the updated sizing information so her next pik will be a perfect fit.

Note: we can only swap sizes once per item and order.

Can I exchange for a different item?

Unfortunately we cannot exchange for a different style. Simply return any unworn items within 7 days and your payment method will not be charged.

Will I still receive the 30% discount If I exchanged an item for a different size?

Yes. If you keep the entire kidpik you will receive the 30% off discount.

DONATIONS

Want to make the world a better place?

We came up with a plan for your girl to help a girl in need.

Complete checkout by paying for the entire box and receive a 30% discount. Select the items you wish to donate, and return the unworn merchandise in the enclosed free return envelope (included in your box). Affix the donation sticker included in your box to the outside of your return envelope.

kidpik will facilitate your donation through our partnership with Good + Foundation*.

* GOOD+ Foundation™ partners with a national network of leading programs to break the cycle of family poverty through the power of donated goods and services.